About Computer Stress Syndrome

How do you feel when the personal computer you are using boots so slowly, suddenly crashes or takes a long time opening a website? Do you get angry, feel tense and agonize when calling for a technical support? If so, then you could be among the Digital Age people who could be suffering from Computer Stress Syndrome (CSS) that a recent survey found. Findings were based on a survey of more than 1,000 people in North America by a Customer Experience Board created by the Chief Marketing Officer Council to look into how to keep customers happy in the highly competitive communications sector.

The survey revealed that ninety-four (94%) percent of the respondents said they depend on computers in their personal lives while nearly two-thirds of them needed to contact technical support or have experienced CSS in the past year.  “The reality is that numerous, persistent problems are troubling most computer users, creating unnecessary anguish and anxiety as a result,” the study found. Forty (40%) percent of computer users have experienced system failures in the past year and more than half have had to reach out for help fixing technical problems.

“Users face a continuous state of technical anxiety and challenge such as setting up new computer products, keeping up with software upgrades and migrating to new applications and operating systems, as well as dealing with malware infections, web threats, identity theft and more,” the study said. “Because they are so important to us, computers are a two-edged sword. When they are functioning properly, they’re great. But when something goes wrong, we immediately go into panic — This is what I call the Computer Stress Syndrome” said Murray Feingold, a US physician credited in the study with giving CSS its label.

What to do when a technical glitch happens to your computer? Try the tips I found on a blog written more than a year before the survey. The article is entitled Calm Computer Depression with Stress Relief Techniques. The tips should help you avoid getting ill with Computer Stress Syndrome.

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